On one 12-hour flight, Libby Rehm of Estes Park, Colo., had the bad luck to be in a seat with a broken armrest that set off the flight attendant call button if she leaned on it. Attendants "kept getting mad at me" instead of being sympathetic, she reports.
Dev Norwood of Stockbridge, Ga., watched a fellow flier try to work while a child dropped toys over the man's seatback. The mother refused to step in, and a flight attendant told the man "he should be more tolerant," Norwood reports.
Jean Rowley of Huntington Beach, Calif., recalls a crewmember who bashed a sleeping passenger's knee with a service cart. The flier screamed in pain, and "the flight attendant never apologized," Rowley says. The man asked for a complaint form.
Tensions between fliers and cabin crews are common in today's increasingly unfriendly skies. After reportedly clashing with a passenger over an unwieldy bag last month, JetBlue flight attendant Steven Slater deployed the emergency slide and grabbed headlines (along with farewell beer).
At a time when planes are as packed as sardine tins, everything from unpopular airline fees, to lack of manners, to increased flight attendant responsibilities (such as helping clean plane cabins) is sending tempers and stress levels soaring.
A recent USA TODAY online survey asking "What flight attendant behavior bothers you most?" drew 5,152 responses. "Surly demeanor" was the top vote-getter (38%), followed by "gabbing together in the back" (21%), refusal to deal with unruly passengers (20%), a "schoolmarm attitude" (12%) and slowness in serving drinks or food (9%).
"Employees of the airline industry feel underpaid and overworked, complaining about doing the work of two to three people as a reason for their sometimes surly behavior," says frequent flier Ryan Yamamoto of New York City. "I can't accept this as a valid reason. In these tough economic times, everyone feels underpaid and overworked … but most of us are just happy to have a job."
Attendants often are "barking commands," while "hiding behind the guise that their attitude is such for our benefit and safety," adds Yamamoto, who appreciates the cheerfulness of crews on airlines such as Virgin Atlantic.